Tag Archives: courtesy
The Word Cop returns – “No problem”
As The Word Cop, I can’t resist commenting on the current vernacular, those expressions that creep into our speech and become established with use. There are many that overstay their welcome, in my humble opinion. Today’s post is a case … Continue reading
Posted in Customer Service, Words @ Work
Tagged courtesy, customer service, English language
Leave a comment
Non-verbal courtesy – Should Miss Manners make a come-back?
I read a fascinating article in the Wall Street Journal – Why Gen-Y Johnny Can’t Read Nonverbal Cues. The basic premise is that Gen-Y’ers are so caught up in social networking, all of which is written, that they haven’t picked … Continue reading
Posted in Business Insight, People Skills
Tagged communications, courtesy, Gen-Y, Margaret Purvine, Nonverbal
Leave a comment