Category Archives: Featured

Ready for some real 70′s nostalgia? Try inflation!

As I have watched the economy tank and our government react and overreact, I keep having flashbacks to the 1970′s. There was a lot more to the 70′s than bell-bottom jeans, leisure suits, sideburns, double-knits and green shag carpet. It … Continue reading

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Bonus Backlash – We’re mad as hell!

It was probably inevitable. The AIG bonuses, followed by Congress’ knee jerk response. The final straw. The tipping point that would convert economically frightened and somewhat paralyzed Americans into a raging group of Howard Beales. Remember him?

Howard Beale was the character in the 1976 movie “Networkâ€?? who encouraged people to “get up right now, sit up, go to your windows, open them and stick your head out and yell – ‘I’m as mad as hell and I’m not going to take this anymore!’ Continue reading

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Welcome back to the Next Step Solutions blog!

Greetings to all of our faithful readers!  You may have wondered exactly where we have been hiding for the last couple of weeks.  Well, Murphy’s Law is in full force for all of us.  Remember that one?  It goes something … Continue reading

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Customer Service – Ah, for the good old days!

We’ve had a lot to say recently about the lousy service one gets whenever one is compelled (or just crazy enough) to board a plane and fly somewhere.  The latest symbol of the demise of the “friendly skies” was the … Continue reading

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TV Lessons in Management

I confess.  I watch too much TV.  My excuses?  Well, I guess I could blame it on my generation.  As a baby boomer, I was raised with TV, the first generation in the United States that was.  Probably a bigger … Continue reading

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Customer Service is an Attitude

Today I am daring to mention that tender subject that makes every woman wince – the annual mammogram.  This is never fun, for any of us, but we do it.  The importance of this exam has been drilled into our … Continue reading

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Voicemail with Verve: Think before you speak for professional results

Sometimes I think we speak more to voicemail systems than people.  In fact, I have been stunned to silence when the person I am calling actually picks up the phone!  I usually cover my confusion with humor, my normal coping … Continue reading

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Stumbling economy? Keep it in perspective!

According to an item in today’s online Puget Sound Business Journal, Washington’s unemployment “jumped” from 4.5% to 4.9%.  Granted, any time a job is lost, it hurts.  Particularly if it’s your job!  I’ve been there and truly empathize. However, we … Continue reading

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Buying Your First Business – Avoid the 3 biggest mistakes

I’ve helped a lot of clients buy businesses over the years.  I’ve also been brought in after the fact to help fix problems in the businesses.  Suffice it to say that I have observed many buy/sell transactions during my career.  … Continue reading

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Dennis, should I buy this business?

The title of today’s post is a question I have been asked many times over the years.  It generally comes from a client who already owns at least one business.  (Issues pertaining to buying one’s first business are quite different … Continue reading

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