Category Archives: Featured
Ready for some real 70′s nostalgia? Try inflation!
As I have watched the economy tank and our government react and overreact, I keep having flashbacks to the 1970′s. There was a lot more to the 70′s than bell-bottom jeans, leisure suits, sideburns, double-knits and green shag carpet. It … Continue reading
Bonus Backlash – We’re mad as hell!
It was probably inevitable. The AIG bonuses, followed by Congress’ knee jerk response. The final straw. The tipping point that would convert economically frightened and somewhat paralyzed Americans into a raging group of Howard Beales. Remember him?
Howard Beale was the character in the 1976 movie “Networkâ€?? who encouraged people to “get up right now, sit up, go to your windows, open them and stick your head out and yell – ‘I’m as mad as hell and I’m not going to take this anymore!’ Continue reading
Welcome back to the Next Step Solutions blog!
Greetings to all of our faithful readers! You may have wondered exactly where we have been hiding for the last couple of weeks. Well, Murphy’s Law is in full force for all of us. Remember that one? It goes something … Continue reading
Posted in Business Humor, Featured
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Customer Service – Ah, for the good old days!
We’ve had a lot to say recently about the lousy service one gets whenever one is compelled (or just crazy enough) to board a plane and fly somewhere. The latest symbol of the demise of the “friendly skies” was the … Continue reading
Posted in Customer Service, Featured
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TV Lessons in Management
I confess. I watch too much TV. My excuses? Well, I guess I could blame it on my generation. As a baby boomer, I was raised with TV, the first generation in the United States that was. Probably a bigger … Continue reading
Posted in Featured, Management
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Customer Service is an Attitude
Today I am daring to mention that tender subject that makes every woman wince – the annual mammogram. This is never fun, for any of us, but we do it. The importance of this exam has been drilled into our … Continue reading
Posted in Customer Service, Featured
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Voicemail with Verve: Think before you speak for professional results
Sometimes I think we speak more to voicemail systems than people. In fact, I have been stunned to silence when the person I am calling actually picks up the phone! I usually cover my confusion with humor, my normal coping … Continue reading
Posted in Business Tips, Featured
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Stumbling economy? Keep it in perspective!
According to an item in today’s online Puget Sound Business Journal, Washington’s unemployment “jumped” from 4.5% to 4.9%. Granted, any time a job is lost, it hurts. Particularly if it’s your job! I’ve been there and truly empathize. However, we … Continue reading
Posted in Business News, Featured
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