Category Archives: Customer Service

Customer Service – Yes, we have no bagels

Greetings, Gentle Readers! It’s good to be back, after a bit of a blogging hiatus. I am drawn back today by the subject of customer service. I have a story to share, this one drawn from actual and very recent … Continue reading

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Customer Service – what does your voicemail say about your company?

Greetings, Faithful Readers! I have been away for a while, but I am glad to be back and sharing my business musings with all of you. That’s the good news. The bad? Well, a recent experience in phone frustration has … Continue reading

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The Word Cop returns – “No problem”

As The Word Cop, I can’t resist commenting on the current vernacular, those expressions that creep into our speech and become established with use. There are many that overstay their welcome, in my humble opinion. Today’s post is a case … Continue reading

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Customer Service – Ah, for the good old days!

We’ve had a lot to say recently about the lousy service one gets whenever one is compelled (or just crazy enough) to board a plane and fly somewhere.  The latest symbol of the demise of the “friendly skies” was the … Continue reading

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Customer Service is an Attitude

Today I am daring to mention that tender subject that makes every woman wince – the annual mammogram.  This is never fun, for any of us, but we do it.  The importance of this exam has been drilled into our … Continue reading

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Customer Service – Anyone home?

We thoroughly enjoyed our holiday weekend.  We slept in, relaxed, and got some projects done around the house.  On Sunday, however, we decided it was time to get out of town, at least for the day.  So we hit the … Continue reading

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The Joy of Business Travel – Differentiators in a Competitive Market

What can one say about the joy of business travel?  Especially nowadays? In the interests of keeping the language civilized, let me simply describe my recent experience, rather than my resulting emotions. I had occasion to travel from Seattle to … Continue reading

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Customer Service: The Customer Is Always…Wrong?

Yesterday, an item appeared on CNET’s “Craveâ€?? site about Sprint breaking up with customers.  I was totally struck by the article when I saw it and spent some time digging into it. It seems Sprint decided to shed customers who … Continue reading

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